This one-day workshop aims to contribute to the goals of the IFIP 13.6 Human Work Interaction Design (HWID) working group, i.e., to establish relationships between empirical work-domain studies and recent developments in interaction design. This goal translates to the workshop by focusing on work environments that are challenging for research and design; from physically or spatially unusual workplaces (e.g., oil platforms), mentally demanding or specifically boring work (e.g., control rooms, academics) to challenging social situations at work (e.g., in hospitals).

The workshop aims to discuss resulting constraints for research and design, e.g., restricted access for research, or difficulties in articulating the specifics of the workplaces to a wider audience that is not familiar with them. Some work environments may even impede forms of design research, e.g., critical or provocative design will be hard to carry out in safety- or efficiency-critical workplaces. Thus, ways to generate knowledge addressing the design of interactive artifacts for challenging workplaces will be discussed.

We invite participants from industry, academia and design practice, who have experienced challenging work environments, to discuss how they dealt with them, either in research or design. We seek participants with an interest in empirical work analysis, HCI, interaction design, or user experience in workplaces. Topics that participants may want to contribute include (but are not limited to):

  • Empirical studies of/in challenging work environments (e.g., based on the HWID framework)
  • Interaction design for and in challenging work environments
  • Benefits and hindrances for research and design
  • Theories for and reflections upon interaction design for challenging work settings